In 2016, faced with the possible legalization of Uber in Luxembourg, Webtaxi had to react and chose Yuso to assist in the digitalization of its services and dispatch tools.
Two years later, Webtaxi has confirmed its status as national leader and the arrival of Uber in Luxembourg is no longer relevant: "Uber in Luxembourg? It's Webtaxi. "François Bausch - Minister of Mobility of Luxembourg.
In 2016, Webtaxi decided to replace its historical dispatch system with a more modern tool. After studying several solutions, Yuso was chosen. The objectives of Webtaxi were to digitize their booking tools, improve the customer experience and better optimize their fleet of 120 drivers.
In two years, Yuso has digitized 50% of orders via a mobile booking application and white label booking pages. Webtaxi was able to offer more transparency to its customers thanks to the possibility of presenting fixed fares calculated in advance and real-time tracking of the drivers' approach.
Webtaxi is a subsidiary of the Emile Weber Group, leader of public transport in Luxembourg. To learn more about the Webtaxi case, contact us.
Before using Yuso technology, we were mainly a call center, today ordering a taxi takes only a few seconds on our web and mobile interfaces. Our customers have gained in quality of experience and we have improved our operational efficiency. Thanks to Yuso, Webtaxi has truly entered the digital era.